Stelvio Stay

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Terms and conditions

These terms regulate the use of the website and digital services connected to Residence Stelvio. Please read them carefully before booking or sending requests.

1. Introduction

These Terms regulate the use of the Residence Stelvio website and related services. Accessing or using the site implies acceptance of these conditions.

Online bookings and information requests are also governed by the operating conditions communicated during the purchase or contact process.

2. Definitions

Company means the company managing Residence Stelvio. Site means this domain and its content. User means anyone who browses or uses the services.

3. Account and responsibilities

If credentials or personal data are requested, the user is responsible for the accuracy of the data entered and for confidentiality of their information.

Using false identities or third-party information without authorization is prohibited.

4. Site content

Texts, images, trademarks, layout and materials on the site are protected by intellectual property laws and cannot be copied or reused without written consent.

5. Third-party services

Some features (e.g. payments, maps, external links or social channels) may depend on external providers. Use of these services is also subject to their own terms.

6. Permitted use

The user undertakes to use the site lawfully, without compromising the security, stability or availability of the platform.

Attempting unauthorized access, sending malicious code or carrying out fraudulent activities is not allowed.

7. Pricing and bookings

Prices, availability, taxes, deposits and cancellation policies are provided in booking steps or estimates sent to the user.

In case of obvious price or availability inconsistencies due to technical error, the Company reserves the right to propose an alternative solution or cancel an unconfirmed request.

8. Payments

Payments may be managed through certified providers. Residence Stelvio does not store full payment card data beyond what is required by law or for transaction management.

9. Duration and termination

These Terms remain valid as long as the site is active. The Company may suspend or limit access in case of misuse or violations of these conditions.

10. Limitation of liability

The site is provided as available, without absolute guarantees of continuity or absence of errors.

Within the limits allowed by law, Residence Stelvio is not liable for indirect damages, data loss or interruptions due to external causes or force majeure.

11. Indemnification

The user agrees to indemnify the Company against claims or damages arising from unlawful use of the site or violation of these conditions.

12. Privacy and cookies

Personal data is processed according to the site's privacy notice and cookie policy, in compliance with applicable laws (GDPR and relevant national laws).

13. Changes to Terms

Residence Stelvio may update these Terms at any time. Changes become effective from the publication date on this page.

14. Assignment

The Company may assign or transfer, in whole or in part, rights and obligations deriving from these Terms in compliance with applicable law.

15. Legal contacts

For legal or administrative requests related to these Terms, write to info@residencedellostelvio.it or contact the property using official contacts published on the site.

16. Severability clause

If any clause is found invalid, the remaining provisions remain fully effective.

17. No waiver

Any failure to exercise a right does not constitute a permanent waiver of that right.

18. Prevailing language

In case of multilingual versions, in potential disputes the version indicated as official by the site operator may prevail.

19. Governing law

These Terms are governed by Italian law, except where mandatory consumer protection provisions apply.

20. Jurisdiction

For disputes related to these Terms, jurisdiction criteria provided by Italian law apply. If the user is a consumer, the forum provided by consumer protection law remains applicable.

21. Online dispute resolution (ODR)

Consumers residing in the European Union may use the European Commission's ODR platform for out-of-court dispute resolution.

22. Non-EU users

For users residing outside the European Union, possible alternative resolution tools will be evaluated case by case according to applicable law.

23. Last update

Last revision: March 31, 2024.

24. Previous version and reference

To compare with the historical text, you can view the legacy page published on the previous website.